St. Joseph Cemetery Administrative Coordinator
Job Title: Cemetery Administrative Coordinator
Written/Revised: 02-01-2025
Location: Catholic Cemeteries
Responsible to: Office Manager
FLSA Code: Non-Exempt
Hourly Compensation: $20-$30/hour
I.
JOB SUMMARY
The Cemetery Administrative Coordinator serves in a position as a staff resource in
support of the Office Manager and Director, ensuring coordination of cemetery burial
schedule and hospitality for visitors. This position directs and maintains these efforts with
technical expertise and performs other duties as assigned. The position is expected to use
personal judgment in carrying out routine duties and responsibilities of the cemetery.
This job description reflects management's assignment of essential job responsibilities; it
does not prescribe or restrict the tasks that may be assigned. All the duties and standards
within this job description will be performed according to the established Diocesan
policies, procedures and guidelines.
II.
ESSENTIAL JOB RESPONSIBILITIES
1. Provide first-line of hospitality to families and other guests to the office; answer
questions, concerns, etc. in a professional manner; assist the general public who
contact the office to locate family members, answer general questions, and assist
families who are doing genealogy searches.
2. Primary responsibilities, include:
a. Managing the weekly burial schedule, which includes receiving information
from the funeral director or family, preparing draft invoice for family services
representative, entering the data into the computer and in some cases going over
the information with the family, making sure the weekly funeral list is updated
and communicated with all office and grounds crew staff,
b. Managing the chapel schedule on master calendar,
c. Specific responsibilities with interment authorizations and grave verifications,
d. Office filing and record-keeping,
e. Managing work orders, and
f.
Memorialization product check-in and reporting.
3. Responsible for making certain the cemetery family meeting rooms are “family
ready” at any given time; maintain cleanliness of reception area, administrative areas,
break room and bathroom areas within the cemetery office.
4. Open and distribute mail; be a conduit of information in and out of the cemetery.
5. Provide notary public services as needed.
6. Assists Director or Business Manager with various projects, as needed.
III.
OTHER POSITION RESPONSIBILITIES
1. Regular attendance is essential for this job.
2. Complies with federal, state and local safety laws.
3. Maintains a neat and safe work area.
4. The successful candidate should pass competencies for this position.
5. Performs other duties as assigned.
IV.
POSITION QUALIFICATIONS
Education: High School degree required.
Experience: Minimum of one-year previous experience is required.
Job Related Skills: An understanding of communications and the Catholic perspective;
the ability to serve others; typing, filing and proof-reading skills, excellent communication
skills and knowledge of office equipment. Knowledge of Microsoft software applications
(Microsoft Word, Microsoft Outlook, and Excel); Typing of 20 words per minute with
accuracy.
Interpersonal Skills: The ability to work with others in a collaborative team environment.
Language skills: Ability to read and comprehend simple instructions. Ability to
effectively communicate to customers, clients, and other employees of the Diocese.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and
divide with 10's and 100's. Ability to perform these operations using units of American
money and weight measurement, volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but
uninvolved written or oral instructions. Ability to deal with problems involving a few
concrete variables in standardized situations.
Working Environment: The ability to maintain all information highly confidential.
Family Service Advisor
Job Title: Family Service Advisor
Location: Various Cemetery Locations
Responsible to: Cemetery Sales Manager
Written/Revised: 05/15/2025
FLSA Code: Non-Exempt (Hourly)
Pay Range: Base + Commission
I.
JOB SUMMARY
The Family Service Advisor (FSA) of Catholic Cemeteries of Columbus (Cemeteries) assists families
with the selection and purchase of cemetery products and services; assists families with burial
arrangements at the Cemeteries; provides administrative support to the Cemetery Sales Manager and
assists management as requested; and performs other duties, as assigned. The position is expected to use
personal judgment in carrying out routine duties and responsibilities of the Cemeteries and to provide care
to grieving families in a comforting and spiritual manner.
This job description reflects management's assignment of essential job responsibilities; it does not
prescribe or restrict the tasks that may be assigned. All the duties and standards within this job description
will be performed according to the established Diocesan policies, procedures and guidelines.
II.
ESSENTIAL JOB RESPONSIBILITIES
1. Assisting families preneed or at-need with the selection and purchase of crypts, niches, grave spaces,
monument or marker selection and other products and services offered by the Cemeteries.
2. Completing all recordkeeping (paper and electronic) requirements for families served, including follow
up and coordination involved in assisting vendors and families.
3. Assisting families with burial arrangements, which include receiving information from the funeral
director or family, filling out invoices and contracts, entering the data into the computer and going over
funeral information with families.
4. Completing interment authorization forms with families, which includes burial information,
outstanding payments, burial location verification, and authorized agents with the right of disposition
for the burial of the deceased.
5. Helping the general public who come to the office to locate family members, answer general
questions, and assist families who are doing genealogy searches.
6. Pursuing new preneed and at-need opportunities to engage individuals and families, who would not
come to the Cemeteries or would delay visiting the Cemeteries.
7. Assisting operations staff in updating the weekly funeral list and all other related schedules.
8. Assisting operations staff with general office and operational duties; ordering supplies, inventory
control and safety procedures, and general cleaning of office and chapel areas.
9. Meet regularly with Sales Manager for training and professional development, reporting, and
operations improvements.
10. Regular attendance and punctuality is essential for this job. Monday thru Friday, every other
Saturday morning.
III. OTHER POSITION RESPONSIBILITIES
1. Complies with federal, state and local safety laws.
2. Maintains a neat and safe work area.
3. The successful candidate should pass competencies for this position.
4. Performs other duties as assigned.
IV.
POSITION QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the
essential functions.
Required: Compliance with BCI&I background checks and completion of Protecting God's Children
program.
Education: High School degree or equivalent is required.
Experience: Previous experience is preferred but not required; deathcare experience ideal.
Job Related Skills: An understanding of and ability to communicate the teachings and belief of the
Catholic Church, including the Church’s teaching on death, dying and burial; the ability to serve others;
knowledge of Microsoft software applications (Microsoft Word, Microsoft Outlook, Excel, and
PowerPoint). Typing, data entry and 10-key calculator required.
Interpersonal Skills: The ability to work with others in a collaborative team environment.
Language skills: Ability to read and comprehend simple instructions. Ability to effectively communicate
to customers, clients, and other employees of the Diocese.
Mathematical Skills: Ability to add and subtract two-digit numbers and to multiply and divide with 10's
and 100's. Ability to perform these operations using units of American money and weight measurement,
volume, and distance.
Reasoning Ability: Ability to apply common sense understanding to carry out detailed but uninvolved
written or oral instructions. Ability to deal with problems involving a few concrete variables in
standardized situations.
Working Environment: The ability to maintain all information highly confidential.